Terms & Conditions

1. Acceptance of Terms

By accessing this website and using the services provided by MSS Travels and Tours, you agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund Policy. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to all visitors, users, and customers of MSS Travels and Tours. We reserve the right to update these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Description

MSS Travels and Tours provides the following services:

• Travel and tour packages — curated travel experiences between the United Kingdom and Sri Lanka, including flights, accommodation, transport, and guided tours
• Custom itinerary planning — tailored travel arrangements designed to suit individual preferences and requirements
• Cricket coaching facilities — access to professional cricket coaching programmes and training facilities in Sri Lanka
• Travel assistance — support with travel logistics, documentation guidance, and on-the-ground assistance

All services are subject to availability and may be modified or discontinued at our discretion. Specific details of each service will be confirmed at the time of booking.

3. Booking and Reservations

Booking Process

Bookings can be made through our website, by email, or by phone. A booking is considered confirmed only when you receive a written booking confirmation from MSS Travels and Tours along with a valid booking reference number.

Booking Confirmation

Upon confirmation, you will receive a detailed itinerary and a summary of the services included in your booking. Please review all details carefully and notify us of any errors or discrepancies within 48 hours of receiving your confirmation.

Accuracy of Information

You are responsible for ensuring that all personal details provided during the booking process — including names, dates of birth, passport numbers, and contact information — are accurate and complete. MSS Travels and Tours cannot be held liable for any issues arising from incorrect information supplied by the customer.

4. Pricing and Payment

Currency

Prices for our services are quoted in British Pounds (GBP), Sri Lankan Rupees (LKR), or US Dollars (USD) as indicated at the time of booking. The applicable currency will be clearly stated on your booking confirmation.

Payment Methods

We accept the following payment methods:

• Bank transfer
• Credit and debit cards
• Other methods as communicated at the time of booking

Full payment or a deposit (as specified) is required to confirm your booking. The remaining balance, if applicable, must be paid by the date indicated on your booking confirmation.

Price Changes

While we make every effort to ensure pricing accuracy, prices are subject to change due to currency fluctuations, fuel surcharges, government taxes, or other factors beyond our control. Once a booking is confirmed and full payment received, the price will not be increased unless there are changes to government-imposed taxes or fees.

5. Cancellation and Refund

Cancellations and refunds are governed by our Refund Policy, which provides detailed information on:

• Our 7-day full refund window
• Tiered cancellation refund schedule
• Non-refundable items
• How to request a refund
• Refund processing times

6. Travel Documents and Requirements

It is the sole responsibility of each traveller to ensure they possess the required travel documents for their journey. This includes but is not limited to:

• Passports — a valid passport with at least six months' validity from the date of return travel
• Visas — appropriate visas for entry into Sri Lanka, the United Kingdom, or any transit countries as required
• Health documentation — any vaccinations, health certificates, or medical clearances required by destination countries
• Travel insurance — proof of adequate travel insurance coverage (see section 7)

MSS Travels and Tours may provide guidance on travel document requirements; however, this does not constitute legal advice. We accept no responsibility for travellers who are denied entry or boarding due to incomplete or invalid documentation.

7. Travel Insurance

We strongly recommend that all travellers obtain comprehensive travel insurance before departure. Your travel insurance should cover, at a minimum:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Loss or delay of baggage
• Personal liability
• Travel delays

MSS Travels and Tours does not provide travel insurance directly. It is the traveller's responsibility to arrange appropriate coverage. We shall not be liable for any losses incurred due to the absence of adequate travel insurance.

8. Liability and Disclaimers

Limitations of Liability

MSS Travels and Tours acts as an intermediary between travellers and third-party service providers, including airlines, hotels, transport operators, and activity providers. While we take great care in selecting our partners, we cannot be held liable for:

• Acts, omissions, or negligence of third-party service providers
• Delays, cancellations, or changes to flights, accommodation, or other services caused by third parties
• Personal injury, illness, loss, or damage to property arising during your trip, except where caused by our direct negligence

Force Majeure

MSS Travels and Tours shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather, or acts of God
• Pandemics, epidemics, or public health emergencies
• Government actions, travel bans, or border closures
• Civil unrest, terrorism, or war
• Strikes, industrial action, or transport disruptions

Third-Party Services

Our website may contain links to third-party websites or services. These links are provided for convenience only, and we do not endorse or accept responsibility for the content, accuracy, or practices of any third-party sites.

9. Intellectual Property

All content on the MSS Travels and Tours website — including text, images, graphics, logos, icons, and design elements — is the property of MSS Travels and Tours or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. The MSS Travels and Tours name, logo, and associated branding are trademarks of MSS Travels and Tours and may not be used without permission.

10. User Conduct

When using our website and services, you agree not to:

• Provide false, misleading, or fraudulent information
• Use the website for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to any part of our website, systems, or networks
• Interfere with or disrupt the operation of the website or its associated services
• Copy, scrape, or harvest content from our website for commercial purposes without permission
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

We reserve the right to refuse service, terminate accounts, or cancel bookings at our discretion if we believe a user has engaged in prohibited conduct.

11. Modifications to Terms

MSS Travels and Tours reserves the right to modify, update, or replace these Terms and Conditions at any time. Changes will be effective immediately upon being posted on this page. The date of the most recent revision will be indicated at the bottom of this page.

We encourage you to review these terms periodically. Your continued use of our website and services following the posting of any changes constitutes your acceptance of those changes.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka and the United Kingdom, as applicable, depending on the location of the services rendered and the residency of the customer.

Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka or the United Kingdom, as appropriate. Both parties agree to attempt to resolve any disputes amicably before pursuing formal legal proceedings.

13. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Phone (Sri Lanka): +94 77 519 1817
• Phone (UK): +44 7310 192460

We aim to respond to all enquiries within 2 business days.